Course Description and Learning Objectives:

As a private patient advocate, my motto at Hughes Advocacy is to be proactive with your health, not reactive. Knowledge is Power.

Medical Health records are a powerful tool for your clients to use in making informed medical decisions. This can lead to better outcomes and greater control of their health.

2020 was a year of new normals, changes, challenges, and difficulties for us all. Several obstacles that I faced with my clients were around HIIPPA rights. I made it a point to educate myself and my clients on the updated changes to HIPPA for 2020 to take control and get better care.

Has this ever happened to you or your client?

• Your client is with their doctor or nurse and requests to call their patient advocate, who is part of their health care team. A HIPPA form has been signed and is in place per HHS guidelines and the hospital’s policy. But their healthcare team refuses, tells the client that it is unnecessary to have an advocate involved, and then asks the client why they need an advocate as it is a waste of their money?
• Has your client been denied the right to access their medical records and the facility will not release them?
• Your client needs their medical records to be sent to another facility for their medical care. The patient requests the HIPPA form be sent by email, fax, or online to complete, but they are denied. The facility tells the patient that they have to come to the facility, in person, to complete, or they will not be sent; That is their only option.
• Your client is in the hospital and not understanding their recent diagnosis or test results. They feel overwhelmed, alone, and afraid. The patient calls their healthcare advocate to assist in communicating with the healthcare team. When the nurse gets on the phone with the advocate, she refuses to speak to them and hangs up the phone.

Does this sound familiar or frustrate you? This webinar is for you!!

In this program, I will cover three objectives:

1. HIPAA for Individuals - Learn patient rights under HIPAA and how their information may be used, shared, or accessed

2. HIPAA for Professionals - How to improve the efficiency and effectiveness of the health care system

3. Filing with the Office of Civil Rights - One proposed HIPAA change in 2020 is to allow individuals harmed by a HIPAA violation to seek monetary relief.

This presentation aims to educate and empower patient advocates on the recent updates and changes to HIPPA.

Upon completion of this webinar, participants will better understand HIPPA as it pertains to your clients and provides them with the necessary resources to make healthier choices.

This program has been pre-approved by The Patient Advocate Certification Board to provide continuing education credit to Board Certified Patient Advocates (BCPA). The course has been approved for a total of XX CE contact hour(s), of which XX is in the area of Ethics.