Krista Hughes, President, Hughes Advocacy - Patient Advocate and Healthcare Coach. I save patients' lives and money by teaching them to take control of their health and improve their quality and safety of care.  My goal is to prevent medical errors and harm from occurring them or their loved ones.

I am the CEO of Hughes Advocacy, a private patient advocacy firm that helps patients and their families navigate the health care system and get the best medical care possible. Understanding that medical errors are the third leading cause of death in the U.S., I founded Hughes Advocacy to educate patients, help reduce the incidence of medical errors, and assist others as they navigate the healthcare system's complexities.  I personally have been affected by a preventable Medical Error.

On behalf of the White House Office of American Innovation, Hughes Advocacy attended the Blue Button 2.0 Developers Conference at the White House.  It was an honor and privilege to be part of the discussion on improving patient care! She also attended the Hospital Quality Star Rating System hosted by CMS in Baltimore, MD

 

I have over 25 years of experience working in the medical industry for Fortune 500 Companies like Cardinal Health.   She has also worked for CareFusion, C.R. Bard, and Karl Storz.  Prior to founding Hughes Advocacy, I worked as a medical device representative in Alabama, Mississippi, Louisiana, and the Florida Panhandle. My primary focus has been in the operating room, where I was exposed to various clinical situations and patient needs. This knowledge and awareness now influence my efforts to support others in healthcare matters. 

 

Over the past 5 years serving as a patient advocate, I gained so much wisdom, crucial information, and valuable resources that I have expanded my footprint to help as many as I can from medical harm.  I now offer Healthcare Coaching to patients who are not interested in hiring a patient advocate but wish to have the tools and resources to make better informed medical decisions.  

 

My goal as a Healthcare advocate, coach, and speaker is to be your voice and put you back at the center of your healthcare! This is done through education and empowerment, which gives hope to the clients that I serve. 

 

One of the many saying that I tell my clients is, “This is your bus, and you are the one driving it!  You make all the decisions about who is allowed on your bus and to be part of your healthcare team.  This includes doctors, nurses, family members, caregivers, advocates, etc. We are part of your healthcare journey because you chose us. At any point, if you are not happy with your care team, you can let them off at the next bus stop.”  I want my clients to own their healthcare and be part of the conversation regarding their health.  It is a relationship, not a dictatorship.  Patients want to be talked to, not at them.

I am a graduate of Auburn University and the University of Alabama, in which I earned a degree in Communicative Disorders.  My company, Hughes Advocacy, is based in Birmingham, Alabama.

I am a Board Certified Patient Advocate through the Patient Advocate Certification Board.   Hughes Advocacy is a member of The Alliance of Professional Health Advocate.  A background check is available upon request.  Moreover, you can compare my credentials with the patient advocate board certification standards. 

 

Organizational Involvement

Hughes Advocacy, Patient Safety Movement
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The longer you wait, the more it may cost. The sooner you start, the better your chances for success." - Advoconnection